Return Policy

Return and Refund Policy

At Zephyr Crew, we strive to provide high-quality software products and accurate information to ensure your satisfaction. However, due to the nature of our products being software licenses delivered via instant digital download, we do not offer returns or refunds except under specific circumstances outlined below.

No Returns or Refunds

All sales of Zephyr Crew software licenses are final. Once your payment is processed and the software license key is issued, no returns, exchanges or refunds are possible. This policy applies to all Zephyr Crew software products and services purchased through our website or authorized resellers.

Exceptions

In limited circumstances, Zephyr Crew may consider providing a refund at our sole discretion, such as:

1. Technical Issues: If there is a verifiable technical issue preventing the proper download or use of the licensed software within 14 days of purchase.
2. Licensing Error: If Zephyr Crew made an error regarding the type of license issued to you.

To request a refund consideration, please contact support@zephyrcrew.com with your order details and an explanation of the issue within 14 days of purchase.

Damaged or Defective Products

Zephyr Crew makes every effort to ensure our software is free from defects. If you discover an issue with your licensed software, please contactsupport@zephyrcrew.comand we will investigate and provide a resolution or software update.

Subscription Cancellations

For subscription-based products and services, you may cancel your subscription renewal through your account page. However, no partial refunds will be provided for the remaining subscription period. By purchasing any Zephyr Crew product, you acknowledge and agree to this Return and Refund Policy. We reserve the right to modify this policy at any time .If you have any other questions, please contact our Customer Support team at support@zephyrcrew.com.